Online furniture retailer
AI-driven Furniture Shopping Assistant
Time:
10 weeks
Team:
8
Industy:
eCommerce
Engagement model:
Dedicated Team
Technology Stack
About the client
A fast-growing online furniture retailer based in Hong Kong, serving customers both locally and internationally. With a broad and diverse catalog, their mission was to make furniture shopping simple, personalized, and enjoyable.
Objectives
- Reduce cart abandonment and increase conversions
- Provide personalized, intelligent product recommendations
- Enhance self-service capabilities to reduce live support needs
Solution
LansoftDev delivered a custom AI-powered furniture shopping assistant that:
- Integrates seamlessly with the client’s website and mobile app
- Engages customers in real time to understand their preferences
- Pulls data from the existing product catalog to provide accurate recommendations
- Offers personalized furniture suggestions based on style, space, and budget
- Provides clickable product links and helpful decorating tips
- Creates a smooth, guided shopping experience that reduces decision fatigue.
Results
- 20% reduction in cart abandonment within three months post-launch
- 15% increase in conversion rates
- Significant decrease in live support inquiries
- Improved customer satisfaction and retention.
Business Value
The AI assistant helped the client deliver a smarter, more intuitive shopping experience, boosting sales and operational efficiency while strengthening brand loyalty.
